More impor­tant­ly: The sym­bio­sis of ERP sys­tem, Busi­ness Com­merce Suite of Inte­grat­ed Worlds and the inte­grat­ed Fact Find­er search engine module.

LDT sees dig­i­tal­i­sa­tion not as a bur­den, but instead as an oppor­tu­ni­ty, and this is sys­tem­at­i­cal­ly pro­mot­ed by Man­ag­ing Direc­tor Wolf­gang Klink – above all: The sym­bio­sis of ERP sys­tem, Busi­ness Com­merce Suite of Inte­grat­ed Worlds and the inte­grat­ed Fact Find­er search engine module.

Hav­ing in the mean­time endeav­oured to estab­lish a stan­dard region­al solu­tion, LDT Man­ag­ing Direc­tor Wolf­gang Klink is pleased to have returned to the coop­er­a­tion with Inte­grat­ed Worlds when it comes to dig­i­ti­za­tion in sales.

“See­ing oppor­tu­ni­ties in dig­i­tal trans­for­ma­tion in B2B rela­tion­ships is one of the focus top­ics at Inte­grat­ed Worlds and is no longer under­rat­ed by many cus­tomers. Instead, this is now being dri­ven for­ward in a deter­mined and ful­ly com­mit­ted man­ner,” says Inte­grat­ed Worlds Man­ag­ing Direc­tor Patrick Sönke, with whom LDT has also worked in the past.

Much depends on the abil­i­ty of Inte­grat­ed Worlds to use and inte­grate stan­dards, where these are avail­able, while from an ear­ly stage simul­ta­ne­ous­ly estab­lish­ing inno­v­a­tive and indi­vid­ual solu­tions where com­pet­i­tive advan­tages can be achieved.

Sales chan­nels for LDT are broad­en­ing, and for Man­ag­ing Direc­tor Wolf­gang Klink this is the sim­ple rea­son why appro­pri­ate posi­tion­ing is required: “It is no longer just experts who order goods from LDT, and it is also impor­tant for new prospec­tive cus­tomers to under­stand where they come from, what they are look­ing for and how their needs as sup­pli­ers can best be met. For us, these are deci­sive com­pet­i­tive advantages.”

But how can one man­age to make the right prod­ucts for small parts such as ball bear­ings or seals quick and easy to find, even for occa­sion­al customers?

Like many oth­er pure play­ers in con­sumer inter­net shops, LDT also uses Omikro­n’s Fact Find­er as the search engine of the Inte­grat­ed Worlds B2B shop.

This inte­gra­tion cre­ates a deci­sive com­pet­i­tive advan­tage – not only is the search more effec­tive, but the effort required to main­tain prod­uct data is also reduced. This means the sales depart­ment can be relieved of even more admin­is­tra­tive tasks and can con­cen­trate on its real strengths – apply­ing its exper­tise in active sales.

Some Inte­grat­ed Worlds cus­tomers are already ben­e­fit­ing from this and are look­ing for­ward to the cor­re­spond­ing coop­er­a­tion with Omikron.
By this means, the steady devel­op­ment of the B2B cus­tomer plat­form at LDT can con­tin­ue apace. Using Busi­ness Effi­cien­cy Solu­tions from Inte­grat­ed Worlds, major cus­tomers can now be linked via EDI. In the medi­um term, inte­gra­tion of in-house solu­tions with coop­er­a­tion part­ners is also on the joint to-do list.

Inte­grat­ed Worlds is look­ing for­ward to the con­tin­ued cooperation.
You would like to learn more about how to retain your B2B cus­tomers more effec­tive­ly? Sim­ply con­tact us.