Structural change and adjustment of the IWOfurn service price lists

We here­by inform you about upcom­ing changes to the IWO­furn price lists with effect from 01.01.2023.
Below you will find a detailed list of the adjustments:

Detailed list of the price adjustment

Further explanation by Managing Director Dietmar Weber on the price adjustments

Dear IWO­furn customer,

With this let­ter I would like to inform you about upcom­ing changes with effect from 1.1.2023. You will find a detailed list of the adjust­ments via the but­ton shown above.

In 2007, the first IWO­furn ser­vices were always relat­ed to elec­tron­ic order pro­cess­ing. Con­se­quent­ly, the IWO­furn ser­vice pack­age 1 “Auto­mat­ed order pro­cess­ing” has been avail­able since that time. This oblig­a­tory basic pack­age includes, among oth­er things, a basic fee that is cal­cu­lat­ed accord­ing to the num­ber of all busi­ness part­ners across all ser­vices used. Over the last 15 years we have been able to expand the range of IWO­furn ser­vices to meet your grow­ing require­ments. Ser­vices such as the cre­ation of ship­ping labels for direct ship­ping, the use of stock infor­ma­tion or the inte­gra­tion of prod­uct con­fig­u­ra­tors are not direct­ly relat­ed to the basic order pro­cess­ing pack­age, which we have always con­sid­ered manda­to­ry. We would like to change that!

Instead of the pre­vi­ous ser­vice pack­age 1, we are intro­duc­ing a new basic pack­age to map the gen­er­al­ly applic­a­ble basic fees (ser­vice pack­age 0). The pre­vi­ous pack­age 1 for order pro­cess­ing remains but will then only include the ded­i­cat­ed ser­vices for order pro­cess­ing and no longer needs to be manda­to­ri­ly booked. You do not need to take any action at this point, we will imple­ment these changes for you from 1.1.2023 in organ­i­sa­tion­al terms. From then on, you will find the gen­er­al basic fees in the basic pack­age on your billing and the fees for the order process­es will be list­ed sep­a­rate­ly in ser­vice pack­age 1 “Auto­mat­ed order processing”.

As part of this adjust­ment, we will mod­er­ate­ly increase our ser­vice fees. In the years since the last price adjust­ment on 1.2.2020, in addi­tion to devel­op­ing new ser­vices for you, we have con­sis­tent­ly invest­ed in increas­ing our ser­vice qual­i­ty, our free sup­port ser­vices, data secu­ri­ty and avail­abil­i­ty. This is reflect­ed, for exam­ple, in opti­mised process­es for net­work­ing new part­ners, in the free prepa­ra­tion of poten­tial analy­ses, in the pro­vi­sion of ded­i­cat­ed onboard­ing staff for the expan­sion of your EDI quo­ta or in the short­en­ing of the pro­cess­ing times of your sup­port requests. We were only able to achieve this lev­el of per­for­mance in times of dras­ti­cal­ly ris­ing IT per­son­nel costs through addi­tion­al high­ly qual­i­fied employ­ees and by invest­ing in infra­struc­ture and data cen­tre per­for­mance. The costs for the data cen­tre alone have increased by over 50% since 2020.

The IWO­furn fees are gen­er­al­ly con­sump­tion-based and con­sist of a month­ly basic fee and a con­sump­tion-based usage fee for the indi­vid­ual ser­vices. The usage fee is degres­sive­ly depen­dent on the increased degree of usage of the respec­tive ser­vice. Briefly: The more inten­sive­ly our clients use a ser­vice, the cheap­er the indi­vid­ual trans­ac­tion becomes. For this rea­son, it is not pos­si­ble for us to give you an exact impact of the price adjust­ments on your total bill. Accord­ing to my cal­cu­la­tions, it will amount to approx. 5–7% for the indi­vid­ual com­pa­nies, which I described at the begin­ning as mod­er­ate in view of the 3‑year peri­od since the last price adjust­ment. How­ev­er, we would be hap­py to pro­vide you with a detailed explanation.

I hope for your under­stand­ing and very much look for­ward to fur­ther coop­er­a­tion with you and your company.

With kind regards

Diet­mar Weber
Man­ag­ing Direc­tor
Inte­grat­ed Worlds GmbH