Organisational structures for management and continuous adaptation

In order to ensure the devel­op­ment and con­stant imple­men­ta­tion of the project and oper­a­tion phase, it is essen­tial to define and qual­i­fy struc­tures togeth­er with roles in order to cov­er the require­ments and tasks of organ­i­sa­tion and man­age­ment ini­tial­ly, i.e. for the devel­op­ment, as well as for the sus­tain­able oper­a­tion of the system.

The basic require­ment to estab­lish an oper­a­tor mod­el is to deter­mine which local organ­i­sa­tions are respon­si­ble for an imple­men­ta­tion of the city con­cept ‚who and how many con­trib­u­tors exist to define and imple­ment the sus­tain­able oper­a­tion of the sys­tem and to derive the mod­el and the type of company.

It there­fore needs to be clar­i­fied in con­crete terms:

  • Who takes over the role of the operator?

In addi­tion to the selec­tion of exist­ing munic­i­pal organisation’s such as the city mar­ket­ing com­pa­ny, this may well be anoth­er ser­vice provider organ­i­sa­tion or even a new com­pa­ny formed to include all the par­tic­i­pat­ing partners.

  • In what way can it be guar­an­teed that the added val­ue for local inter­ests and vis­i­tors is always at the top of the agenda?

It is advis­able to set up a mod­er­at­ed and advi­so­ry body, e.g. an advi­so­ry board, to ensure that the inter­ests of all par­ties involved are con­stant­ly protected.

The active involve­ment of rep­re­sen­ta­tive user groups (con­sist­ing of providers and cit­i­zens) out of the user com­mu­ni­ty and rep­re­sent­ing work­ing groups ensures the con­trol and devel­op­ment of actions from the per­spec­tive of increas­ing the attrac­tive­ness of the over­all concept.

Via work­shops, the con­cept will be worked out with poten­tial providers and the group of city actors in order to achieve ser­vice areas and poten­tial ser­vice providers.

We sup­port the process with the use of prac­tice-ori­ent­ed work­shop for­mats and assis­tance in con­sult­ing, mod­er­a­tion and con­cep­tion to estab­lish the nec­es­sary struc­tures for your over­all concept.

We pro­vide sup­port in the devel­op­ment of a busi­ness plan, tem­plate-sup­port­ed accord­ing to can­vas method­ol­o­gy with best prac­tice char­ac­ter, for the elab­o­ra­tion of the indi­vid­ual bud­get allo­ca­tion and, derived from this, pos­si­ble con­tri­bu­tion struc­tures for par­tic­i­pants in the system.

You can also find out more about our cur­rent news, events and ref­er­ences on our page Cit­i­zen Con­nect — for­mu­las for suc­cess­ful city plan­ners.

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