Education and training concepts for providers and users

To ensure a seam­less onboard­ing of providers and users, it is nec­es­sary to estab­lish struc­tures for infor­ma­tion and train­ing pur­pos­es regard­ing the han­dling of the sys­tem and the func­tion­al com­po­nents used.

  • …for providers with­in a concept:

Ini­tial­ly, this can be orga­nized in the con­text of infor­ma­tion events and work­shop for­mats for providers or provider groups, for exam­ple, trades­peo­ple, gas­tron­o­my, asso­ci­a­tions and oth­ers. The aim is to com­mu­ni­cate the use of the sys­tem regard­ing con­tent man­age­ment and the oper­a­tion of func­tion­al components.

It is advis­able to offer these work­shop for­mats at reg­u­lar inter­vals, but absolute­ly in the case of new or extend­ed func­tions — in line with the con­cept of the fol­low­ing expan­sion stages.

Based on expe­ri­ence, besides gen­er­al and basic train­ings that sup­port the func­tion­al scope of the sys­tem, work­shops can be offered to impart basic knowledge.

In addi­tion to the trans­fer of basic knowl­edge, cre­ative work­shops are also ini­ti­at­ed. They assist the providers in the for­mu­la­tion, design and man­age­ment of loy­al­ty cam­paigns (their own and in coop­er­a­tion with oth­er play­ers in a group)

  • … for users of a concept:

It is advis­able to offer train­ing and edu­ca­tion struc­tures through mod­er­at­ed work­shops at reg­u­lar intervals.

This serves to con­vey the ini­tial scope of the func­tion­al com­po­nents and the intend­ed lev­els of devel­op­ment with­in a con­cept and to ensure cor­rect appli­ca­tion by the user community,

The work­shops can be focused on indi­vid­ual user groups/target groups or can be offered to a broad user group, depend­ing on the con­tent. On one side, the work­shops are designed to com­mu­ni­cate. Fur­ther­more they are designed to receive feed­back from users, which can pro­vide valu­able input in the course of fur­ther devel­op­ment of the sys­tem in terms of con­tent and functionality.

We sup­port the process using prac­tice-ori­ent­ed work­shop mod­els and assis­tance in con­sult­ing, mod­er­a­tion and train­ing to estab­lish your over­all concept.

You can also find out more about our cur­rent news, events and ref­er­ences on our page Cit­i­zen Con­nect — for­mu­las for suc­cess­ful city plan­ners.

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