Customer Portal

How do you reach your non-EDI (Elec­tron­ic Data Inter­change) capa­ble cus­tomers and offer val­ue added ser­vices that pro­vide order pro­cess­ing assis­tance? 

The Busi­ness Effi­cien­cy Cus­tomer Por­tal of the Inte­grat­ed Worlds is the appro­pri­ate online exten­sion of your EDI process­es on the demand side.

It enables the EDI con­nec­tion of non-EDI-capa­ble cus­tomers via an online appli­ca­tion and the sup­port of cus­tomers in the process­es of order processing.

Are your cus­tomers often unsat­is­fied because the sta­tus of an order is not clear and has to be called and inquired about? Per­son­al con­tact is impor­tant — but not for queries about order pro­cess­ing pro­ce­dures where cus­tomers depend on the avail­abil­i­ty of your office staff and busi­ness hours.Das Cus­tomer Por­tal ist die zen­trale Stelle zur Vor­gangsver­fol­gung und bietet auch die Chance bere­its per EDI ange­bun­de­nen Part­nern zusät­zliche Trans­parenz zu Prozessen der Pro­duk­tion und Liefer­ung zu bieten.

The Cus­tomer Por­tal orga­nizes in a cen­tral trans­ac­tion track­ing and, if desired, with log­i­cal con­sol­i­da­tion to an order trans­ac­tion, e.g:

  • Orders
  • Order con­fir­ma­tions
  • Ship­ping noti­fi­ca­tions with and with­out ship­ping unit number
  • Invoic­es and cred­it notes
  • etcetera

It can also sup­port the pro­cess­ing of com­plex pro­ce­dures such as

  • Sta­tus track­ing for pro­duc­tion and delivery
  • Gen­er­a­tion of returns and com­plaints incl. con­sid­er­a­tion of admis­si­bil­i­ty on the basis of pri­or exchange of orders and ship­ping notifications
  • etcetera

Addi­tion­al mod­ules for dig­i­tal sig­na­tures or ver­i­fi­ca­tion of mes­sages or archiv­ing of EDI orig­i­nal doc­u­ments can also be eas­i­ly added if required.

It also ide­al­ly com­ple­ments the mod­ules of the Busi­ness Com­merce solu­tions, which can pro­vide appro­pri­ate new sales impuls­es in your B2B cus­tomer portal.

We would be hap­py to devel­op the right con­cept and offer for you to con­nect your suppliers.

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