Business Commerce

Bind ALL cus­tomers and win new mar­kets — How to use the dig­i­tal change for B2B cus­tomer rela­tions in a clever way.

Sup­port­ing the pro­cure­ment of goods is rarely a com­pet­i­tive advan­tage any­more — cus­tomer-cen­tered think­ing and the fast imple­men­ta­tion of prob­lem solu­tions are the suc­cess mod­els for future-ori­ent­ed sales today.

But how do you under­stand what cus­tomers real­ly want? And how do you man­age to relieve sales per­son­nel of repeat­ed work process­es in order to invest more ener­gy in cre­ative con­cepts and prob­lem solutions?

Unleash the real know-how and years of indus­try expe­ri­ence of your com­pa­ny to find cre­ative future con­cepts and inte­grate them into sus­tain­ably grow­ing solu­tion platforms.

The start­ing position:

Your com­peti­tors have mul­ti­plied the range of goods on offer and, in addi­tion to clever ser­vices, are offer­ing more and more prod­ucts from a sin­gle source. They also invent new solu­tions for cus­tomers, where shop­ping bas­kets are pro­duced and deliv­ered per­fect­ly tai­lored to their needs.
How do they do that?

The imple­men­ta­tion:

With the Man­aged Ser­vices from the Busi­ness Com­merce Solu­tions of Inte­grat­ed Worlds, we cre­ate flex­i­ble and scal­able net­work­ing plat­forms for dig­i­tal dis­tri­b­u­tion channels.
Our cus­tomers ben­e­fit from the great­est pos­si­ble elim­i­na­tion of redun­dan­cies when imple­ment­ing exter­nal inte­gra­tions. At this point many orga­ni­za­tions lose ener­gy in imple­ment­ing their own dig­i­tal strat­e­gy. Instead of a sus­tain­ably grow­ing plat­form, they invest in many iso­lat­ed appli­ca­tions and a lot of redun­dan­cy when set­ting up these systems.

In addi­tion to the clas­sic B2B shop func­tion­al­i­ties, it is also impor­tant to add the Busi­ness Effi­cien­cy Mod­ules in order to respond to the wish­es of your busi­ness part­ners for clos­er inte­gra­tion with their local ERP (Enter­prise Resource Plan­ning), MMS (Mer­chan­dise Man­age­ment Sys­tem), eCom­merce or field ser­vice systems.

In addi­tion, the Cus­tomer Por­tal orga­nizes for all cus­tomers the process­es that repeat­ed­ly lead to man­u­al work and enquiries in order pro­cess­ing and reduces these considerably.

Process­es of mobile cus­tomers or the field ser­vice can also be per­fect­ly inte­grat­ed via suit­able solu­tions for smart­phones and tablets of these tar­get groups.
Learn more about Busi­ness Com­merce Man­aged Services:

  • B2B Com­merce
  • Mobile B2B Commerce
  • Mul­ti Sup­pli­er Plat­form (B2B Com­merce Community)

“With Inte­grat­ed Worlds we have man­aged to inte­grate our mem­bers, sup­pli­ers and our own employ­ees on one plat­form. This gives us a cen­tral plat­form with which we can flex­i­bly shape our B2B busi­ness — and that of our mem­bers — today and in the future.

Georg Wal­lus, Man­ag­ing Direc­tor TECHNO-EINKAUF GmbH

“With the solu­tions and ser­vices of Inte­grat­ed Worlds we man­age to offer our cus­tomers opti­mal ser­vice at any time in the B2B por­tal with access to our pro­mo­tions, prod­ucts, inven­to­ry and prices”.

Wolf­gang Klink, Man­ag­ing Direc­tor, Lager- und Dich­tung­stech­nik GmbH (LDT)

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